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Moving or Pushing a Web Hosting Order from one Control Panel to another
You can move a Web Hosting Order
along with all its related Services from your existing Customer Control Panel to another Customer, by
following the steps mentioned below:
- Login into your Control Panel, search for the Web Hosting Order and proceed to the Order Details
view.
Click here to find
instructions to accomplish this >>
- Click Move Services
link on the top right-hand side of the screen, to initiate the process.
- Here, you would have to
mention the following details:
- the Customer
Username (Email Address) of the Customer account where you wish to move the
Web Hosting Order.
- the Customer ID of this
account. The Customer ID is a unique number associated with a Customer's
Profile. If you do not know the Customer ID of the new account, you can find it
in Settings -> Primary Profile in the new Customer Control Panel.
IMPORTANT
- If you are moving the
domain name to a different Reseller, but have not created a Customer Account under that Reseller,
you can easily do so by clicking on the Sign Up link on the
new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page,
along with the Username (Email Address) to move your domain name to the
Customer Control Panel you have just created.
- You will encounter the below error messages in case
- the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer -
The Customer username and Customer ID are not of the same Customer
- the Customer Username (Email Address) and/or the Customer ID you specified are incorrect -
Invalid Customer.
- Select whether you wish to
retain
the existing Contact Details after the
domain name associated with the Web Hosting Order is moved to the new Customer Control Panel. This will keep the Whois
Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the
Default Contacts of the new Customer Control Panel.
- Confirm that the Customer account to which you are
moving this Web Hosting Order, is the one you really intend to and click on the
Confirm button.
IMPORTANT
- If you purchased a Web Hosting Order for a
.EU domain name, you
need to first complete moving your .EU domain name.
Once the action of moving your .EU domain name is complete, you can move the
Web Hosting Order
to the new Customer by following the process explained above.
Click here to know
how to Move a .EU domain name to another Customer >>
- If you have purchased a Web Hosting Order
for a .UK domain name, then you cannot move this Order since changing the Registrant Contact constitutes
changing the ownership identity of the domain name, which is a billable
action.
- Third level .ME domain names can be registered only by
Montenegrin individuals and entities. Hence, if you are moving a Web
Hosting Order for a Third level .ME domain name, do ensure that the Customer
to whom you are moving the Web Hosting Order has the Default Registrant Contact
as a
Montenegrin individual or entity.
- Since move operation is currently not supported
for .ASIA domain names, you would not be able to move any Web Hosting
Order associated with them.
- If moving of your Web Hosting Order associated with a .NZ domain name involves change of the Registrant Contact, a new Unique Domain Authentication ID (UDAI) will be generated for the domain name.
Click here to know about locating and modifying the
UDAI for your .NZ domain name >>
You may
encounter an error while attempting to Move Services for a Web Hosting Order, if:
A. One or more Services for this
domain name are currently being
processed,
or
B. There is a Pending Invoice for any Service associated
with this domain name,
or
C. There are one or
more Services under another Customer of this [new] Reseller. For example, you have purchased
Web Hosting for yourdomainname.com through your Customer Control Panel with
ITSthe1 and have purchased Email Hosting Service for
yourdomainname.com
through Reseller B [from your Customer Control Panel] under the Customer
Account of X. Now if you try to move this
Email Hosting Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an
error.
or
D. One or more
Products/Services are currently under the Money Back Period. (This would imply that deletion of that
particular Product/Service would entitle you to a refund.)
In any of the above cases, the Moving or
Pushing of the
domain name is not possible and you will have to either:
- wait for the
processing to complete, or
- Cancel any Pending process.
or
E. You may encounter the below error in case the
parent Reseller (parent to the Customer under whom the Web Hosting Order is being
moved) has not signed for the Web Hosting Product -
Reseller has not signedup for this Product - <productname>.
So, we can't complete your request
In this case, the parent Reseller need to sign up
for the Web Hosting Product before the Web Hosting Order can be moved.
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